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Returns Policy

Home Teeth Whitening Returns Policy

Policy Duration: Our returns policy is active for 14 days post-delivery. Should this period lapse, unfortunately, we are unable to provide refunds or accept returned goods.

Criteria for Returns: To be eligible for a return, your item must meet the following criteria:

  • Remain unused and in the condition it was received.
  • Retain the original packaging.
  • Sealed products must not have their seals broken.
  • For individual items such as loose strips, the original sealed pouch must not be opened.

Items Excluded from Returns: We are unable to accept returns for:

  • Teeth Whitening Gels
  • Toothpastes
  • Teeth Whitening Pens
  • Items purchased on Sale

Process for Returns:

  • Initiation: Prior to returning any item, please contact us for authorisation.
  • Return Address: Do not send items back to the label’s address. We will provide an authorised return address upon your return request’s approval.
  • Fees for Returns: Returns incur a fee of £3.99. This fee is omitted if shipping was paid on the original purchase, in this case the shipping charges will be non refundable. A restocking fee of 5% applies to all returns.

Refund Details:

  • Inspection and Communication: Once we receive and inspect your item, we will inform you about the status of your refund via email.
  • Processing of Refund: If approved, your refund will be processed to the original method of payment within a designated time frame.

Delayed or Unreceived Refunds:

  • If the refund is not credited after 10 business days, recheck your bank account.
  • The refund might reflect on the statement of the original purchase date.

Product Exchanges: We replace products only if they are defective or damaged. For an exchange of the same product, please reach out to us using our contact form.

Shipping for Returns:

  • Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be subtracted from it.
  • For items of significant value, consider a trackable shipping service or shipping insurance, as we cannot assure that we will receive your returned item.
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14 Day Returns - Please read our T&Cs prior to placing an order.

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