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Terms & Conditions

Terms & Conditions

Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the hometeethwhitening.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Everlasting Retail Co Limited (“Everlasting Retail Co Limited”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Everlasting Retail Co Limited, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third party services

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Everlasting Retail Co Limited with respect to such other services. Everlasting Retail Co Limited is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Everlasting Retail Co Limited to disclose your data as necessary to facilitate the use or enablement of such other service.

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Shipping Policy

All of our shipping times are estimates only. Shipping fees are non refundable except for Royal Mail Special Delivery if delayed. Royal Mail Special Delivery is a business day service. If you order after 2pm Friday your order will not be collected until Monday and delivered on Tuesday. If you order before 2pm on Friday your order will be delivered the next business day.

By agreeing to our terms and conditions you agree couriers can leave your order in a location on your property. Home Teeth Whitening will not be held responsible for any items stolen or damaged on your property. If your order is delivered and you have not received it, we will work with the couriers to help resolve this issue however the couriers decision is final. 

Returns Policy

Due to hygiene and safety reasons Home Teeth Whitening do not accept returns or exchanges on any of our products. This does not affect your statutory rights.

Postage is non refundable and in the event an order is returned due to refusal or failed delivery attempts your order will be subject to a 10% restocking fee. If your order qualified for free shipping a £3.99 charge will be deducted from your total refund.

By agreeing to our terms and conditions on the checkout page you are agreeing to our returns policy. Please ensure you understand our policy before placing your order.

Dental Product Purchase Conditions

You will have a consultation with your dentist before using any products on www.hometeethwhitening.com who will advise you what product is suitable for you.

You must be over 18 years of age to purchase and to use any products from www.hometeethwhitening.com, unless approved by your dentist.

You have read and fully understand the how to use whitening strips or gel section and any available instructions on the product page.

If we do not have your item in stock an equal or like for like item of greater value may be dispatched.

If you experience any problems with any product you will immediately stop and consult your dentist/doctor.

If you are pregnant always consult your Dentist and Doctor before using any products from Home Teeth Whitening.

All orders not called for, failed to collect and incomplete address returns will be subject to postal charges and a 5% restocking fee.

Only use the products for the sole purpose what they are intended for.

Home Teeth Whitening must be contacted within 21 days of your delivery date for denial of receipt. In the event you contact us after 21 days we will be unable to assist and no claim will be filed.

Will not use our products if you have any loose or decayed teeth, loose crowns, bridgework, fixed orthodontic treatment or any other oral problems e.g. gum disease.

You will only use custom made mouth formed mouth guards by a Dentist or Dental Lab.

You will not use our products if you are allergic to Carbamide Peroxide, Glycerin, Carbome Flavour, Hydrogen Peroxide, Ammonium, Hydroxide and Silicone. To use any whitening product over 0.1% from Home Teeth Whitening you must be a lawful practiced/qualified dentist. For any products greater than 0.1% you confirm they are only used for research purposes and not cosmetic use.

Home Teeth Whitening cannot be held liable for any damage to persons, property or any intangible damage alleged to be the result of defective performance or incorrect use of the items sold by Home Teeth Whitening . We accept no liability whatsoever for damage of any nature whatsoever caused by this website and/or decisions based on information from the website.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Everlasting Retail Co Limited or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Everlasting Retail Co Limited. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Everlasting Retail Co Limited or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Everlasting Retail Co Limited or third party trademarks.


You agree to indemnify and hold Everlasting Retail Co Limited and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:


This document was last updated on April 2, 2023

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