Order Discrepancy Form

Dear Customer,

We are sorry that your delivery has not gone as we would have expected. Unfortunately, things sometimes go wrong and deliveries may not arrive as we intended.

In the rare instance that this may occur, we ask for the carrier in question to investigate, which includes them checking their photographic file (as the couriers are asked to take multiple photos, but the carriers only display the one) and interviewing the delivery courier, to establish with the courier what happened.

The delivery driver may contact you to discuss the claim. If you haven’t already, can we ask that you check your with your household members as sometimes other household members do open parcels.

If the delivery driver confirms it was damaged, only then will the carrier deem the item damaged. At this point we can pursue a claim with the carrier, who in turn, will require the effected recipient to complete the below form. Should you have questions, please do not hesitate to contact us and we’ll keep you posted throughout the investigation.

Please note, for legal (GDPR) reasons, we are unable to disclose any information to anyone other than the courier.

Order Discrepancy Form

Please complete the form below to proceed.

Your Name

Your Email

Order Number

Parcel Tracking Number

I wish to confirm my order was not complete or it arrived damaged
Yes

I can confirm that I have checked with those within my household that they have not opened my parcel
Yes

I agree to co-operate with the carriers Loss Prevention &/or the Police in the event of any investigation into the missing items
Yes

Please provide the best phone number, for the carriers Loss Prevention team to reach you on

I confirm this declaration is true & accurate in all respects
Yes

I understand by making a false statement could lead to prosecution
Yes

Additional information to help the carrier with their investigation, such as ‘The parcel arrived opened or The parcel was crushed upon delivery’

Signed Declaration

First Name

Last Name

Date

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Order Discrepancy Form

Order Discrepancy Form

Order Discrepancy Form

Signed Declaration

Support Assistant