Order Discrepancy Form
We are sorry that your delivery has not gone as we would have expected. Unfortunately, things sometimes go wrong and deliveries may not arrive as we intended.
In the rare instance that this may occur, we ask for the carrier in question to investigate, which includes them checking their photographic file (as the couriers are asked to take multiple photos, but the carriers only display the one) and interviewing the delivery courier, to establish with the courier what happened.
The delivery driver may contact you to discuss the claim. If you haven’t already, can we ask that you check your with your household members as sometimes other household members do open parcels.
If the delivery driver confirms it was damaged, only then will the carrier deem the item damaged. At this point we can pursue a claim with the carrier, who in turn, will require the effected recipient to complete the below form. Should you have questions, please do not hesitate to contact us and we’ll keep you posted throughout the investigation.
Please note, for legal (GDPR) reasons, we are unable to disclose any information to anyone other than the courier.